Support systems fail when they are disconnected from work
Most organizations manage requests using separate ticketing tools.
An issue is raised.
It sits in a helpdesk system.
Teams resolve it in another tool.
Approvals happen elsewhere.
This creates delays, duplication, and zero visibility.
OPENDSR changes that.
Requests are not isolated tickets — they become structured work that flows through execution, approvals, and resolution in one connected system.
Instead of switching tools, teams manage everything in context.
From request to resolution — one flow
Every request becomes part of a structured work lifecycle.
Users can raise requests across departments without needing to understand systems or tools.
- IT support requests
- HR requests
- Finance and admin requests
- Issue reporting
Requests don’t stay as tickets — they are converted into structured work items that can be tracked, assigned, and executed.
- Request → task/work item conversion
- Ownership assignment
- Status tracking
- Priority handling
Each request follows a defined workflow that ensures visibility, accountability, and progress tracking.
- Status transitions
- Assigned ownership
- Activity timeline
- SLA-based tracking
Some requests require approvals before execution or closure. OPENDSR handles this within the same flow.
- Approval routing
- Role-based decision making
- Scope-based governance
- Audit tracking
Users can track all their requests, updates, and progress from a single personal view.
- My Requests
- Status tracking
- Updates and comments
- Resolution visibility
Teams get full visibility into incoming requests, workload, and progress without switching tools.
- Team dashboards
- Request queues
- Assignment views
- Workload visibility
HOW REQUESTS FLOW
From issue to resolution — connected execution
A request is raised. It becomes structured work. Tasks are assigned. Approvals (if needed) move it forward. Resolution is tracked and visible. Everything happens in one system.
Not a ticketing tool — a work system
Beyond tickets
Requests become actionable work
No system switching
Support, execution, and approvals in one place
Full lifecycle visibility
Track from request to resolution
Better accountability
Clear ownership and progress
MICROSOFT FOUNDATION
Built for enterprise workflows
Requests and workflows run within OPENDSR while leveraging SharePoint for data and Teams for communication.
Turn requests into real work
Stop managing tickets in isolation. Bring requests, execution, and resolution into one connected system.