Course Description

OPENDSR Certified Practitioner (ODCP) – Course Description & Outline

The OPENDSR Certified Practitioner (ODCP) program is the entry-level certification designed for professionals who want to master the foundations of Employee Experience (EX) and begin applying OPENDSR’s structured framework in their organizations. Built for HR professionals, managers, team leads, and aspiring EX specialists, this course equips learners with the tools, principles, and practical applications necessary to transform workplace experiences into measurable business impact.

At its heart, OPENDSR stands for Operating Principles for Employee Experience & Network Design with Standards & Real-time Intelligence. It provides a structured and human-centered approach to making work better. ODCP participants learn how to translate this framework into action, ensuring that employee experiences are not only meaningful but also sustainable.

Learning Outcomes

By completing ODCP, learners will:

• Understand the definition, scope, and evolution of Employee Experience.

• Differentiate EX from engagement and satisfaction and articulate its business value.

• Apply the OPENDSR 7-Step Cycle (Observe, Prioritize, Envision, Navigate, Design, Systematize, Refine) to real-world organizational challenges.

• Identify employee needs and friction points using empathy-led methods.

• Map employee journeys, highlight “moments that matter,” and design interventions that support them.

• Build effective Voice of Employee (VoE) systems and continuous listening strategies.

• Translate employee feedback into actionable initiatives.

• Create recognition, inclusion, and culture practices aligned with organizational purpose.

• Measure EX impact using simple but effective metrics like eNPS, sentiment, and friction.

• Design and present a 45-day EX Launch Map as a capstone project, ensuring practical application of the course content.

Who Should Enroll?

This certification is ideal for:

• HR professionals seeking structured approaches to EX.

• Managers and team leads responsible for employee well-being and performance.

• Early-career professionals looking to specialize in EX.

• Anyone passionate about building workplaces where employees feel valued, supported, and inspired.

Certification & Recognition

Graduates of ODCP will receive the official OPENDSR Certified Practitioner credential, recognized as a demonstration of practical expertise in Employee Experience design. The certificate validates the recipient’s ability to observe, prioritize, and improve real-world EX practices in their organization.