This Privacy Policy explains how Amol Londhe Consulting (“OPENDSR,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit opendsr.com (the “Site”), use our learning portal, enroll in certifications, take exams, or interact with any related services (collectively, the “Services”). By using the Services, you agree to the terms of this Policy.

1) Who we are & how to contact us

Data Controller: Amol Londhe Consulting
Website: https://www.opendsr.com

Email (privacy): privacy@opendsr.com

Postal Address: 1801 Blueridge Phase 1 , Hinjewadi Phase 1, Pune 411057 IN

Grievance Officer (India – DPDP Act):
Name: Harish Sharma
Email: grievance@opendsr.com

Address: 1801 Blueridge Phase 1 , Hinjewadi Phase 1, Pune 411057 IN

2) Scope

This Policy applies to:

Site visitors and logged-in learners

Individuals registering for courses, certifications, exams, events, or newsletters

Instructors, proctors, and partners using our platform

It does not cover third-party websites, apps, or services we do not control.

3) Information we collect

A. Information you provide directly

Account/Profile: name, email, password, phone (optional), country/region, organization, job title/role, interests, profile photo (optional).

Learning & Certification: course enrollments, progress, quiz/exam results, assignments, feedback, issued certificates/badges and verification logs.

Communications: support requests, survey responses, forum posts/comments (if enabled), testimonials.

Transactions: billing name, billing address, tax info. (We do not store full card numbers; payments are processed by our providers.)

Identity/Exam (if applicable): government ID images, live photo, audio/video recordings, screen capture and proctoring data (with notice/consent).

B. Information collected automatically

Usage & Device: IP address, device identifiers, browser/OS, language, time zone, referring pages, pages viewed, links clicked, session timestamps, error logs.

Cookies/Local Storage/SDKs: for login/session, preferences, analytics, performance, security, and (with consent) marketing.

Media Delivery Metrics: video watch time, buffering, playback events, to improve learning performance.

C. Information from third parties

SSO/Social Login (if enabled): basic profile data (e.g., name, email, avatar), per your consent.

Payment Processors: payment confirmation, status, limited transaction metadata.

Partners/Referrals: campaign attribution when you enroll via a partner link.

 

4) Why we process your data (purposes & legal bases)

Purpose                                   Examples                                                                                        Legal Bases
Deliver Services                       Account creation, course delivery, exams, certificates, support      Contract; Legitimate Interests
Secure & operate platform     Troubleshooting, fraud prevention, threat detection, availability    Legitimate Interests; Legal Obligation
Improve & personalize           Analytics, feature development, recommendations, saved prefs     Legitimate Interests; Consent (where required)
Communicate with you           Service notices, policy updates, transactional emails                      Contract; Legitimate Interests; Legal Obligation
Marketing (optional)               Newsletters, events, offers                                                               Consent (opt-in) or Legitimate Interests with opt-out (where permitted)
Compliance & enforcement    Audits, regulatory requests, disputes, policy enforcement              Legal Obligation; Legitimate Interests

AI features (if any): We may use AI to power search/recommendations or draft content. We do not allow third-party AI vendors to train their general models on your personal content without your explicit consent.

 

5) Cookies & similar technologies

We use:

Strictly necessary: authentication, session security, load balancing.

Preferences: language, UI settings.

Analytics/Performance: aggregated usage metrics to improve the Site and learning outcomes.

Functionality/Media: smooth video playback and player state.

Marketing (optional): only with your consent.

Manage preferences via our cookie banner and your browser settings. Blocking some cookies may reduce functionality. Typical analytics retention is up to 13 months.

 

6) How we share information

We do not sell personal information. We share only with:

Service Providers/Processors: hosting, CDN, backup, email/SMS, analytics, support tools, video delivery, payment processing, identity verification/proctoring, certification/badge verification—bound by confidentiality and data protection terms.

Instructors/Proctors (if applicable): limited learner/exam data to deliver and validate learning outcomes.

Partners (if you enrolled via them): limited enrollment and completion data to administer entitlements.

Legal/Compliance: to comply with law or protect rights, safety, and security.

Corporate transactions: mergers, acquisitions, or asset transfers with equivalent protections.

 

7) International transfers

Data may be processed in India, the United States, and other locations. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses, contractual and technical controls) to protect your information across borders.

 

8) Data retention

We keep personal information only as long as necessary for the purposes above or as required by law:

Account data: active account + up to 24 months after deletion (logs/backups, dispute handling).

Learning & certification records: typically 5–7 years to verify credentials, unless deletion is legally/contractually permissible and requested.

Usage/diagnostic logs: 12–18 months.

Support tickets: 24 months after closure.

Marketing data: until you unsubscribe; suppression lists retained to honor opt-outs.
We may retain de-identified/aggregated data indefinitely.

 

9) Security

We implement administrative, technical, and physical safeguards appropriate to the risks involved, including TLS encryption in transit, access controls, least-privilege management, audit logging, and vendor due diligence. No method of transmission or storage is fully secure.

 

10) Your rights

Your rights vary by jurisdiction and may include:

Access your personal data

Rectify inaccurate or incomplete data

Delete/Erase your data

Restrict/Object to certain processing (including marketing)

Data portability (structured, commonly used format)

Withdraw consent where processing is based on consent

Opt out of marketing at any time (unsubscribe link)

EU/EEA & UK (GDPR/UK GDPR): You may lodge a complaint with your Supervisory Authority.
California (CCPA/CPRA): Rights to know/access, correct, delete, and opt-out of “sale”/“sharing.” We do not sell/share personal information as defined by CPRA, nor use/disclose sensitive personal info beyond permitted purposes.
India (DPDP Act 2023): Rights to access, correction, erasure, grievance redressal, and consent withdrawal; you may use a recognized Consent Manager.

How to exercise: Email privacy@opendsr.com (or grievance@opendsr.com in India). We may request proof of identity. Authorized agents may act on your behalf where permitted.

 

11) Children’s privacy

The Services are intended for individuals 16+ (or the age of digital consent in your jurisdiction). We do not knowingly collect personal data from children without appropriate consent. Contact us if you believe a child has provided data.

 

12) Community features & user content

If forums/comments are enabled, content you post (and your profile) may be visible to others. Do not share confidential or sensitive information in public areas.

13) Exams, identity checks & proctoring (if applicable)

For certain certifications, we may require:

Identity verification: ID document images and live face photo (for match).

Proctoring: live or recorded audio/video, screen monitoring, environment scans, and event logs to detect misconduct.
We will disclose requirements in advance and collect such information only with notice and consent.

 

14) Payment processing

Payments are handled by third-party processors. They receive the information needed to process transactions and are responsible for PCI compliance. We do not store full card details.

 

15) Third-party links & integrations

Our Services may contain links to third-party websites or use third-party SDKs (e.g., analytics, video, SSO). Their privacy practices are governed by their own policies. Review those policies before using their services.

 

16) Automated decision-making & profiling

We may use limited automation to recommend content or route support. We do not make decisions with legal or similarly significant effects solely by automated means without human review.

 

17) Changes to this Policy

We may update this Policy to reflect changes in laws, technologies, or our practices. We will update the “Last updated” date and, where appropriate, notify you via the Site or email. Continued use after changes means you accept the updated Policy.

 

18) Contact

Questions or requests about this Policy:
Email: privacy@opendsr.com

Mail: 1801 Blueridge Phase 1 , Hinjewadi Phase 1, Pune 411057 IN
India (DPDP) Grievance: grievance@opendsr.com
 (Attn: Grievance Officer)

We collect only what’s needed to run courses, issue certificates, and improve the platform.

We do not sell personal information.

You can manage cookies and access/correct/delete your data.

Contact privacy@opendsr.com  for any privacy request.

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